Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, upload documents, or use our services:

• Account information (email address, name)
• PDF documents and text you upload for processing
• Chat conversations and questions you ask
• Payment information (processed securely through Stripe)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI-powered PDF chat services
• Process your documents using OpenAI's GPT models
• Send you service updates and administrative messages
• Process payments and prevent fraud
• Analyze usage patterns to improve our service
• Comply with legal obligations

3. Data Storage and Security

Your data is stored securely using industry-standard encryption:

• Documents are stored in encrypted cloud storage (AWS S3)
• Database hosted on Supabase with encryption at rest
• All data transmitted over HTTPS/TLS
• Payment information handled exclusively by Stripe (PCI DSS compliant)
• We do not store credit card information on our servers

4. Third-Party Services

We use the following third-party services:

• OpenAI: To power our AI chat functionality. Your documents may be processed by OpenAI's API according to their Privacy Policy.
• Stripe: For payment processing. View Stripe's Privacy Policy.
• Supabase: For database and authentication services.
• AWS S3: For secure document storage.
• Pinecone: For vector database and semantic search.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services:

• Uploaded documents: Retained until you delete them or close your account
• Chat history: Stored until you delete or cancel your subscription
• Account information: Retained for 30 days after account deletion
• Payment records: Kept for 7 years for tax and legal compliance

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt-out of marketing communications
• Restrict processing of your data

To exercise these rights, please contact us at contact@talktoyourpdf.com

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze site traffic and usage
• Prevent fraud and enhance security

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Users

Your information may be transferred to and processed in countries other than your own. By using our service, you consent to the transfer of your information to the United States and other countries where we operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: contact@talktoyourpdf.com
• Website: Contact Form